The ExpertRep team consists of people who are passionate about assuring the quality of service of medical representatives in Southern Africa. Each team member contributes towards competence assessment of medical and pharmaceutical representatives in their respective areas of expertise. All team members have indicated their commitment to the ExpertRep ExpertRep Values by signing the ExpertRep Code of Conduct. Together we develop, assess, manage, administer, control and assure quality, review, moderate, reward, recognize, lead, follow, communicate and celebrate our purpose.
Meet the ExpertRep team
DR. MICHELE SERFONTEIN
DR. JASON NAICKER
DR. TOULOUSE CAZES
Maureen has over 25 years of experience as an independent consultant in the areas of change management, professional coaching and training and development. She is currently an Executive Coach and Leadership Facilitator at the Wits Business School. She coaches clients from a wide range of private and public sectors. Maureen’s professional value contribution has been invaluable to healthcare industry clients such as Life Healthcare Group and Mediclinic for over 12 years. She provides workshops on emotional intelligence and coaches individual General Practitioners and other healthcare professionals. Maureen is passionate about people, developing their full potential and finding personal and career fulfillment.
HENDRIEN VAN ZYL
Hendrien has been applying her MBA degree knowledge and business acumen across industries, including the pharmaceutical industry as a learning consultant, facilitator, coach. She consults to leading training institutions and public sector entities on curriculum and programme design. She has been instrumental in developing coaching tools for diabetes educators across South Africa. With more than 30 years of experience in learning, development, curriculum design, assessment, evaluation and coaching, Hendrien has distinguished herself in die learning and development industry as an expert in design and development of learning and assessment strategies, processes and tools.
Rob has experience in the pharmaceutical industry for over forty years. His responsibilities during this included head of training, market research and territory operations, talent assessment committee in the Middle East, Africa, Russia, Turkey plus Central and Eastern Europe and Supervision of the training department plus the running of management training courses. Rob holds a B.Pharm degree, a Dip. Pharmacology and Dip. Management Development. He is a certified flying instructor and has converted his energy supply at home exclusively on solar energy. He is currently part of the CHIETA stakeholder support team and an independent training and marketing consultant.
Nikita completed her Bachelor of Science degree majoring in Physiology, Psychology and Genetics, and her Honours degree in psychology at the University of Pretoria. These qualifications have provided Nikita with an ideal background and rich knowledge basis in the physical as well as mental health field. Her thesis research was on medical doctors and the trauma they experience. During her years as a student, she spent a lot of time working part time in the brand awareness and brand management fields for a variety of big brands. She is passionate about a holistic approach to physical and mental health and wellness. Nikita enjoys being active and spending time with her friends and family.
With over 10 years’ experience in the customer relationship management (CRM), specializing in data analytics, data segmentation and data visualization., Marion bring a unique skills set to the ExpertRep team. She has worked with a variety of technology platforms, including Microsoft Ecxel, Access and SQL server. By applying applications such as Microsoft VBA, Excel Power BI, Marion organises large volumes of unstructured data to create meaningful information upon which strategic and operational business decisions are made. She has built a number of analytical databases, created segmentation models and made extensive use of PowerPoint and Adobe Creative suite to design visually pleasing reports and presentations.
(B. Pharm – Potch)
Ronel has been consulting to the pharmaceutical industry for over ten years. Her contributions have included training and facilitation, roll-out of pharmacy software solutions, key account management, clinical research, new business development, development and management of wellness programmes, disease state management, investor relationships management and establishment of a Life Insurance department. She has working experience at the Potchefstroom hospital, the South African Defense Force, Baragwaneth pharmacy and as owner and manager of a Clicks pharmacy.
Lourensa is a registered pharmacist with the Health Professions Council of South Africa. and an assessor with the South African Pharmacy Council. With more than 30 years’ experience in the healthcare industry, both in the corporate and independent retail environment, Lourensa is uniquely qualified to contribute to the development of representative competence in Southern Africa. In addition to her contributions in the capacity of pharmacist, pharmacy manager, regional manager, key account manager and client relationship manager, her contributions have included training and facilitation of CPD events for healthcare professionals. She has developed and managed various short courses for healthcare professionals across disease areas. She has been instrumental in the roll-out of pharmacy software solutions. Lourensa believes that nobody can achieve anything significant, without teamwork. She loves the outdoors and animals – especially dogs.
Loudine completed her BA Communications, Honours in Industrial Psychology and a Masters in Human Resource Management. During that time, she also commenced her career. She started at the University of Johannesburg providing admin support to their central operations and facilitated the adult basic education and training initiative on campus. She then joined LeasePlan FM as their HR Manager. This role provided her an opportunity to develop her business and services acumen. She took some time off to raise her three girls. The call to write and publish has been a wonderful new challenge. In this capacity, she has conducted wide research on health matters and published articles aimed at simplifying an understanding of certain health topics.
Jeannine obtained het Bachelors degree in Nursing Science (B Cur) from the University of Pretoria in 2005. During her training she worked at several medical institutions including Pretoria Academic hospital, Weskoppies and Denmar. She is trained in Medical nursing, Surgical nursing, Psychiatric nursing and midwifery. She did her 2 year community service at the Skinner Clinic in Pretoria, where she worked in the pharmacy, chronic care, antenatal care and the emergency unit. Jeannine offers clinical training and development services in an independent consultant capacity. She is also a freelancing violinist, Suzuki violin teacher and mother of 3 children. She is passionate about natural medicine, health and nutrition, and music and the arts are subjects very close to her heart.
Welmoed’s B.Dietetics degree and M.Sc. Project Management degrees and experience as Training Manager and Training Specialist in the pharmaceutical industry has provided the perfect foundation for spearheading the establishment of ExpertRep. She has extensive experience in the development of assessment instruments, competency matrices, learning programmes and policies. She has built a rich network of healthcare role-players who she consults towards building and constantly improving the ExpertRep platform. Welmoed is Head of Faculty: Project Management at the Foundation for Professional Development and a faculty member of the University of Stellenbosch Business School – Executive development, The Da Vinci Institute and the Business School of South Africa. She is a registered dietician with the HPCSA, ADSA, and full member of PMSA. She is a registered assessor and moderator with ETDP SETA, Services SETA, MICT SETA and CHIETA. Welmoed enjoys running, cycling and cooking. She is passionate about helping people to develop themselves, appreciate every day and live life to the fullest.
(BA. Industrial Psychology) (Dip. Market Research) CPMM (Certified Programme in Marketing Management) (Wits Business School)
Mary has have been involved in the South African pharmaceutical market for more than 30 years in various roles ranging from market research and product management of both ethical and over the counter (OTC) products and franchises including the launch of major brands. More recently, she has managed pre-commercialization preparation of new drug launch projects. She has been involved with small consulting companies in a strategic development role. She performs customer service research and customer centric strategy design solutions. Mary also does copy-writing for pharmaceutical companies and advertising agencies. Mary is an avid photographer and has recently successfully completed her international diploma in photography through the Photography Institute. “My husband enjoys geocaching so when we go out I pick up my camera and he takes his Garmin. A good partnership!”
JOHAN VAN BRAKEL
(B. Com Organisational Psychology – NWU)
Johan holds the position of Director: Public Health and Market Access at Astra Zeneca. Through more than 18 years’ applied experience in the African pharmaceutical industry, Johan has distinguished himself as a proficient Market Development Strategist. He has in-depth understanding of the dynamics of the pharmaceutical market, political environments in Africa as well as cultural intricacies and the impact thereof on market economies. Johan assisted pharmaceutical companies and relevant government institutes to unlock market access opportunities. He provided strategic and operational direction on intelligence data that included competitor analysis, brand analysis, market pricing and price sensitivity among other, complemented by legal, compliance and resources requirements. He is currently busy with his masters degree in health economics and pharma-economics at the University of Barcelona. Johan enjoys spending time outdoors in the variety of landscapes Southern Africa has to offer.