1. Contribution Terms and Conditions
We have developed this platform gathering a wealth of information on expectations of the performance of a pharmaceutical and medical representative in consultation with industry role-players. Research conducted included input from general practitioners, specialists, pharmacists, nurses, sales managers, managing directors, marketing managers, brand and product managers, regulatory authorities, market access experts, training managers, assessment experts and representatives in various roles including medical devices, OTC (over the counter) and detailing.
The input from these stakeholders enabled us to offer the most relevant up to date and accurate assessment tools to support representatives in their competency development efforts. Other than input from healthcare industry stakeholders we have included review aspects from international performance requirements from Australia, India, Kenya and the United Kingdom on healthcare representatives competency requirements.
All ExpertRep developers have signed the ExpertRep Code of Conduct and have thereby demonstrated their commitment to the ExpertRep values. ExpertRep is committed to excellence and has stringent measures and quality assurance processes in place to offer the healthcare industry credible, accurate, relevant and up-to-date assessment instruments. All questions are developed by subject matter experts, reviewed internally and then externally by our team of Technical Advisers. Should you feel that assessment instruments are not fair, valid and reliable, you are welcome to Contact us.
2. Appeals procedure
In the event of a disagreement with the assessment result obtained, you may appeal the outcome in writing to email@example.com within 7 (seven) working days of having received the result. The following minimum information is required:
- Name and surname
- Reason for appeal
- Suggestion to treat the application
- Where possible evidence of the reason for appeal
An ExpertRep representative will confirm receipt of the appeal in writing. The General Manager and at least one Technical Adviser will review the appeal and make a decision to implement one or more of the following solutions:
(i) award the badge
(ii) amend the assessment instrument
(iii) award an oral interview on the same topic
(iv) award a re-assessment opportunity
The decision of the General Manager is final.